Shipping Policy

Last updated: October 8, 2026

This policy explains how we ship your order and when it leaves us.

We deliver to the United States, the United Kingdom, Europe, Australia and South Africa.

Dispatch

We ship every day. Orders placed before 3pm GMT go out the same day; orders placed after 3pm GMT go out the next day.

Delivery charges

The delivery charge for your address is shown at checkout before you pay. Every service we use is fully tracked.

Tracking your order

You will receive a tracking email as soon as your order leaves us, so you can follow your parcel from dispatch through to delivery. You can also check progress inside your account under Orders.

If your tracking hasn't updated for 48 hours, please contact us at info@atlanticpouch.com and we'll chase it for you.

Delays and issues

Delivery times depend on the service and your address and are not guaranteed. We are not responsible for delays caused by the delivery service, customs processing, or other events outside our control.

Once we hand your order to the delivery service, title and risk of loss pass to you.

If your order hasn't arrived when you expected it, please email us at info@atlanticpouch.com with your order number and we will investigate immediately.

Age verification

All orders go through age verification at checkout. The delivery service may ask for photo ID on delivery for any recipient who appears under 25. Nicotine products are strictly 18+.